Group walk members are required to participate in a minimum of 4 outings per week on the same days every week. Dogs, not unlike children, enjoy and thrive in routine. When a dog drops into a playgroup here and there, the harmony of the group is disrupted.
I bill at the end of the month for services to be rendered the following month (e.g. you will receive an invoice at the end of January 2017 for services to be rendered in February 2017.) Your payment is due upon receipt. I accept cash, check or PayPal.
For new customers, I require payment for the remaining days of the month upon completion of the intake interview.
Life often unfolds unexpectedly, and planning ahead is sometimes difficult. That’s why I have an excused absence policy in place. You have 2 weeks excused absences (with 24 hours notice) per year.
Dogs who join me 4 days per week accumulate 10 excused days per year.
Dogs who join me 5 days per week accumulate 12.5 excused days per year.
If you cancel more than your allotted days within a given year, you will be charged in full for those days.
Any cancellation made within less than 24 hours will be charged in full.
Spaces are limited and reserved for you upon receipt of payment. In order to save your dog’s space in the group, I need to turn away other dogs. Your payment reserves a guaranteed space in the playgroup every month.
I will contact you 2 months in advance of any vacation I have planned so that you have time to make alternative plans for your dog on the days I’m away. I do not provide alternates, I only make recommendations.